Our Quality Process

Quality is Key

As a matter of routine, every document entrusted to us for translation receives special attention at three levels:

• It is translated by one of our highly qualified translators.
• The translated text is then reviewed by a reviser who compares source and target texts to ensure that meaning has been accurately transferred.
• The revised version is then passed on to a proofreader who examines it independently to ensure its conformity to conventions of grammar, style and presentation.

Depending on the nature of the project, this procedure may be enhanced as follows:

1. We set up a project database that is updated regularly and shared among the translators working on the project to ensure consistency in terminology used throughout the project.
2. We assign a project coordinator who is responsible for the following:

• coordinating each translation assignment, including assigning work to various translators;
• updating the terminology database to ensure that when work is being done by more than one translator, all members of the team will are consistent in their use of terminology;
• contacting the client to iron out any technical problems related to the project.
• coordinating project meetings during which translators on the project discuss translation problems and seek common solutions before any documents are returned to the client.
• proofreading all translations before they are submitted to the client to ensure harmony in translations done by different translators.